"Our top objective is long-term collaboration with our customers."
- Dr. Boris Ansorge, Director Customer Service
Our high standards in research and product quality are reflected in our excellent customer services. Your satisfaction is our top priority. Whether we are developing customized CVD systems, installing them at your location, doing periodic maintenance, or expanding systems, we are committed to meeting your individual needs.
Our AIXTRON service team is ready to serve you anywhere in the world. Besides our head office in Herzogenrath near Aachen, our UK office in Cambridge and our US office in Santa Clara (California), we offer reliable support through our branch locations in China, Japan, Korea, Taiwan and other service centers. Count on us for being fast, flexible, and available wherever and whenever you need us.
We would be happy to answer any questions you may have and we look forward to hearing from you.
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For optimized technical assistance, we offer technical support for our customer, as well as customized training with experts from the industry. The training programs can take place at the AIXTRON Training Center & Lab in Germany, in China (Suzhou), or directly at your location.
Whether you need basic orientation training for your facility systems as part of standardized training, or require specialized training tailored to your company, our programs are geared to your specifications and thereby ensure the long-term production capacity of your systems.
The following training courses can be selected at the AIXTRON Training Center & Lab.
In a rapidly expanding market environment, your company’s product and service portfolio is also changing. Our experts are available to upgrade your AIXTRON systems with custom-tailored solutions to meet your changing needs.
By upgrading to the next system-type or to new technical specifications, you extend your return on investment. That allows you to respond flexibly to new market requirements, and to redefine corporate objectives.
All system-specific upgrade information is provided subject to reservations and must be adapted to the customer’s requirements.
That’s why a cost proposal includes a technical feasibility review – free of charge.
Vacuum Cleaner
Vacuum Tweezer
Moisture Sensor for Glovebox
Glovebox Dry Pump
Purge Box Function
N2 Spray Gun
Automatic Pump Purge
Glovebox Tray
MO-G2
MO-G3
MO-G4
MO-G6
Moisture Sensors
Concentration Measuring Epison 4
Pressure Balancing
H2/N2 Collector Purge
Flow Limit Circuit
MO-Vac Line
MO-Vac High Pressure Purge
Filter Purge Function
Purifier for N2, H2, NH3
CT1000 Filter Unit
EBARA Dry Pump
Digital Flow Meter
Water Filter
Actuell CACE Version
New Computer
UPS
Safety Control Unit
Toxic Gas Monitor CM4
Retrofit
5x6" (6")
5x6" (7x2")
7x6" (6")
7x6" (7x2")
8x4" (4")
8x4" (3x2")
12x3" (3")
12x3" (2")
12x4" (4")
18x3"
Insitu Monitoring
EpiCurve TT für 8x4" (4")
EpiTUNE III
EpiRAS 2000
EpiRAS 2000 TT
IR Thermo Sensor f. Ceiling Temperature
Retrofit
8x4" (1x4")
8x4" (3x2") => 24x2"
12x3"
Yield Plus Package
Insitu Monitoring
EpiCurve TT für 8x4" (4")
EpiTUNE III
IR Thermo Sensor f. Ceiling Temperature
Retrofit
6x6"
6x150mm
11x4"
42x2""
Insitu Monitoring
EpiTUNE III
EpiTUNE III2
EpiCurve TT
Retrofit
8x6"
14x3"
15x4"
60x2"
Retrofit
10x100mm
6x150mm
Retrofit
8x6"
14x4"
56x2"
Retrofit
6x6"
Retrofit
5x200mm
Reactor
6x2" FT Lab System
Tungsten Heater (1300°C)
Pyrometer 4 Ports
Affinity Heatexchanger
Glovebox
TS50 Vacuum Cleaner
Vacuum Tweezer
N2 Spray Gun
Automatic Pump Purge
Moisture/Oxygen Sensor for GB
Temperature Measurement of GB
GMS
Hygrometers GMS
Differential Pressure Control
Epison 4
Automatic Bubbler Change
Sources MO-Vac High Pressure Purge
N2/H2 MO Selection
Water Cooled Bathes
Purifiers
Vaccum System
Hygrometer Exhaust
Isolation Valves (2nd) Stage Filter
Throttle Valve Uptime Kit
Cooling
Digital Flow Meter
E-Rack
Computer
in-situ
EpiTT
EpiTwinTT
Interferometer
Miscellaneous
Active Door Interlock
Oxydation Kit
Duo Epicat
Reactor
Tungsten Heater (1300°C)
Pyrometer 4 Ports
Affinity Heatexchanger
Glovebox
TS50 Vacuum Cleaner
Vacuum Tweezer
N2 Spray Gun
Automatic Pump Purge
Moisture/Oxygen Sensor for GB
Temperature Measurement of GB
GMS
Hygrometers GMS
Differential Pressure Control
Epison 4
Automatic Bubbler Change
Sources MO-Vac High Pressure Purge
N2/H2 MO Selection
Water Cooled Bathes
Purifiers
Vaccum System
Hygrometer Exhaust
Isolation Valves (2nd) Stage Filter
Throttle Valve Uptime Kit
Cooling
Digital Flow Meter
E-Rack
Computer
in-situ
EpiTT
EpiTwinTT
Interferometer
Miscellaneous
Active Door Interlock
Oxydation Kit
Duo Epicat
Reacor
AIXTRON Reactor
Tungsten Heater (1300°C)
Glovebox
TS50 Vacuum Cleaner
Vacuum Tweezer
N2 Spray Gun
Moisture/Oxygen Sensor for GB
Temperature Measurement of GB
GMS
Hygrometers GMS
Differential Pressure Control
Epison 4
Automatic Bubbler Change
Sources MO-Vac High Pressure Purge
Water Cooled Bathes
Purifiers
Vaccum System
Hygrometer Exhaust
Isolation Valves (2nd) Stage filter
E-Rack
Computer
in-situ
EpiTT
EpiTwinTT
Interferometer
55x2"
16x4"
69x2"
19x4"
Fully stocked spare parts warehouses around the world – for us, that’s a given. We deliver the required components quickly and reliably. We offer expert installation, thereby ensuring that you can resume production after only a short delay. We can also produce customer-specific spare parts upon request.
Alan Tai
Taiwan/Singapore
Christof Sommerhalter
USA
Christian Geng
Europe
Hisatoshi Hagiwara
Japan
Nam Kyu Lee
South Korea
Wei (William) Song
China
AIXTRON SE (Headquarters)
AIXTRON 24/7 Technical Support Line
AIXTRON Europe
AIXTRON Ltd (UK)
AIXTRON K.K. (Japan)
AIXTRON Korea Co., Ltd.
AIXTRON Taiwan Co., Ltd. (Main Office)
AIXTRON Inc. (USA)
Laura Preinich
Recruiter
Tom Lankes
Talent Acquisition Expert- Ausbildungsleitung
Christoph Pütz
Senior Manager ESG & Sustainability
Christian Ludwig
Vice President Investor Relations & Corporate Communications
Ralf Penner
Senior IR Manager
Christian Ludwig
Vice President Investor Relations & Corporate Communications
Prof. Dr. Michael Heuken
Vice President Advanced Technologies